Question: How do I contact customer service?
Answer: For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time.


Question: Is there a mailing address for the Toby Keith Fan Club?
Answer: Yes! You can send mail to Toby Keith Fan Club, PO Box 8739, Rockford, IL 61126-8739. Please include a self-addressed stamped envelope or a valid email address for a reply. Do NOT send lyrics, CDs, etc. to this address. They will be discarded.
Question: I don't have a credit card, can I purchase a Toby Keith Warriors (Fan Club) membership with a check or money order?
Answer: At this time, we only accept credit cards for payment via the Subscribe link on this website.
Question: What are the benefits I receive when I become a Toby Keith Warriors (Fan Club) Member?
Answer: The benefits of a Toby Keith Warriors (Fan Club) membership are explained in detail on the Subscribe page.


Question: How do I sign up for Toby Keith Warriors (Fan Club)?
Answer: Click on the Sign up / Sign In link at the top of the page (or just click here for the Subscribe page). Paid membership entitles you to the full benefits of being a Toby Keith Warrior (Fan Club) member including members-only discount offers, and access to community area, exclusive content and more.


Question: Once I have purchased, when will I receive my tickets?
Answer: Tickets are sent out well in advance of the show. If you haven't received your tickets 7 days prior to your show please call the customer service department of the ticket vendor from whom you purchased your tickets. Any anticipated delays in ticket delivery will be posted on the event purchase page.
Question: How is seating being handled for people with disabilities?
Answer: Advice will be found during the online booking process, including information on how to order accessible seats. Please check with your specific venue for details.
Question: How do I cancel a ticket order?
Answer: This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
Question: Will I receive an ticket order confirmation by email?
Answer: Yes. It is important to use a valid email address when placing your ticket order to receive order-related communications. Be sure to check your SPAM folder if you do not receive the email.
Question: How will I receive my tickets?
Answer: Presale tickets are sent out well in advance of the show. If you haven't received your tickets 48 hours prior to your show, please call the ticketing provider's customer service department.
Question: When do ticket pre-sales open and when do they close?
Answer: Please check the NEWS and TOUR sections for the most updated pre-sale information
Question: My ticket pre-sale code does not work. Who may I contact for help?
Answer: When you are on the ticketing site, do not copy and paste your password into the form field. Please manually type in your code. This prevents any chance of invisible characters or blank spaces from being entered. These invisible characters cause the system to produce an error message. For additional assistance with Ticketmaster presales, you may visit the Ticketmaster help area:
Question: Can I purchase pre-sale tickets by telephone?
Answer: No, we host Internet-only sales
Question: Where can I find my unique presale access code?
Answer: You can find your code on the Shows page when you are logged in as a member (You must be a paid, current member).
Question: How do I buy Toby Keith pre-sale tickets?
Answer: To purchase tickets, please log in to the Toby Keith site, then go to the TOUR page. Your member pre-sale code and the ticketing links will appear in the tour schedule.
Question: What is the ticket limit?
Answer: Four (4) tickets per show are allowed on the tour during the presales. (In the spirit of the fan club one person may have only one membership. If we receive reports of abuse we reserve the right to shut down your membership and cancel your tickets.).
Question: Does a Membership to Toby Keith Warriors (Fan Club) guarantee I can purchase tickets?
Answer: No. Toby Keith Warriors (Fan Club) pre-sales provide early access but cannot guarantee tickets. Tickets are sold on a first come, first served basis. Profile

Question: How do I change or request my password?
Answer: Go here to request a new password.
Question: How do I edit my profile?
Answer: When you are logged in with either a free or paid account, click on the USER PROFILE button at the top of the page. You can update your profile information from there. Note - user names and display names are not changeable, but please make sure to update your email address, mailing address, etc.